Delivery

Your item(s) will be delivered to the address you provided. Please see that the address is correct and that someone is available to sign for it. Sadly we cannot guarantee exactly when the package will arrive. A notification will be left if no-one is available to sign. Please also note that orders placed over the weekend will not be processed or despatched until the following Monday -with the exception of Bank Holidays when orders will be processed on the following working day.

All UK deliveries are made using DHL OR DPD or our same-day London service. All overseas deliveries are made using DHL or DPD.

* For orders which contain many items, we will contact you if the overall weight and size of the order dictates that our couriers will charge us significantly more than usual. Whilst we will do everything we can not to levy additional fees, due the varied nature of our products, sometimes additional delivery charges will be unavoidable. We will of course, not make any additional charge without first speaking with you.

** For Orders outside of the European Union and over 2kg additional charges may apply and you will be notified prior to despatch of your order.

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UK DELIVERIES - All prices include VAT

  *FREE Standard UK delivery for orders over £500

EUROPEAN DELIVERIES - All prices include VAT

  *FREE Standard delivery for orders over £1000

WORLDWIDE DELIVERIES - All prices include VAT

Please understand that in the interests of security, we cannot accept any order using a UK mailbox as a billing address. We apologise for any inconvenience.Also, we may not dispatch first-time overseas orders until a credit card statement is provided which matches the billing address. Our customer services team will be in contact should such proof be required.

Need help? Our personal shopping team can provide the ultimate gifting solution for every occassion.
Email us at personalshopper@gift-library.com or call us at +44 (0)20 3080 0530 from 9am to 6pm Mon-Fri.

 

FREE UK returns:

1) There is no charge for returning your item(s).

2) We will organise a collection for you.

3) Call 020-3080-0530 or email returns@gift-library.com within 7 days of receiving the goods and request a Returns Authorisation Number.

4) Please ensure that your Returns Authorisation number is written on the outside of the package being returned.

5) The item(s) must be placed securely in the packaging in which they were received.

6) Please ensure that any dust bags, cover slips, leather tags, certificates, authenticity cards (etc) are returned with the item(s).

7) Please leave packaging open until the driver has checked contents.

8) Once we have received the item(s) in pristine original condition we will refund the full amount to your credit/debit card.

9) Please note that we will NOT be liable to make a refund if item(s) are returned to us worn, damaged or broken.

Overseas returns:

1) There is no charge for returning your item(s).

2) Call +44 (0)20-3080-0530 or email returns@gift-library.com within 7 days of receiving the goods and request a Returns Authorisation Number.

3) Please ensure that your Returns Authorisation number is written on the outside of the package being returned.

4) The item(s) must be placed securely in the packaging in which they were received.

5) Please ensure that any dust bags, cover slips, leather tags, certificates, authenticity cards (etc) are returned with the item(s).

6) We will either arrange a collection or supply the despatch code and local telephone number for you to arrange.

7) Once we have received the item(s) in pristine original condition we will refund the full amount to your credit/debit card.

8) Please note that we will NOT be liable to make a refund if item(s) are returned to us worn, damaged or worn.

N.B.Footwear: All footwear must be tried on a carpeted surface before wear, to ensure exchange/refund possible. Lingerie and Swimwear: Briefs, swimming costumes and bikini bottoms should be tried on over underwear and without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled.

FREE Exchanges:

Please contact returns@gift-library.com or call +44(0)2030800530 for all exchange queries.The above product standards apply

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